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• A course that is longer and deeper than others on offer. The Techtorium Diploma in PC Support is taught across a year - at least eight weeks longer than any other, with 1100 hours of total contact / study time.
• World-class tuition that will prepare you for an exciting future in the I.T. industry as a PC Engineer.
• Hours of practical sessions where you will learn the 'hands-on' skills required by employers in the real world.
• Interview preparation and real-world job skills assessment at the end of the course.
• The Diploma in PC Support is NZQA approved as a Level 5 diploma (25 hours per week over 44 weeks). No one else in New Zealand offers such a premium course for such a low price.
• The Diploma in PC Support (DipPCEng) is approved and accredited by NZQA as a Level 5 Diploma, and you are eligible to apply for a student loan.
• Personal assistance from Patrick to help you find a great I.T. job.

The Diploma in PC Support equips you to support PCs and PC networks in the business environment. You will learn how to support PC hardware, networks and operating system software. You will become proficient in PC installations, upgrades, maintenance and troubleshooting.

 

Career Options

• PC Engineering Engineer
• Network Support Engineer
• Desktop Analyst
• IT Support Analyst

If you want to continue your studies, successful completion of the Techtorium Diploma in PC Support will ensure you meet the entry level criteria for Bachelor programs in computer studies at a number of universities in Auckland and around the country.

• New Zealand Students - $7,735 incl GST
• International Students - $18,500

*All external exams are at your discretion. You only pay the external CompTIA exam fees if you choose to sit them. Being NZQA accredited, you are eligible to apply for a student loan.

 

2012 start dates

• Term 1 – 23 January 2012
• Term 2 – 16 April 2012
• Term 3 – 16 July 2012
• Term 4 – 8 October 2012

 

You are evaluated and tested for understanding by Techtorium. The Diploma in PC Support (DipPCEng) is approved and accredited by NZQA as a Level 5 Diploma. You will receive the Diploma upon successful completion of the course. You may also elect to sit the external CompTIA exams for the A+, Network+ and Internet+ certificates, and a Microsoft Certified Professional (MCP) exam.

 

Term 1 - Computer Hardware & Desktop Support

 

You Will Learn How To

• Identify computer system components and their functionality.
• Compare and recommend latest computer peripherals.
• Work with the numbering system.
• Build /Assemble a Computer System
• Test the assembly of a Computer System with burnout tests.
• Troubleshoot and maintain Computer System Hardware
• Configure, Maintain and Troubleshoot Windows Operating Systems like Windows XP and Windows 7
• Install Windows XP, Windows 7 and test Windows 8 Developers Preview
• Install Windows on Virtual Platforms using Virtual Box and Virtual PC.

 

Course Benefits

This Term will give you detailed knowledge of computer hardware. It will teach you how to assemble and maintain a computer. You will be able to successfully identify various components and understand their individual functionalities. This means you will be able to easily compare different brands / makes and configurations of parts like CPUs, Motherboards, RAM, HDD etc. and recommend the best ones for assembly. You will also learn Windows Operating System installation and configuration. This Term also prepares you for the CompTIA A+ Certification Exam.

 

About A+ Certification

A+ Certification is a CompTIA-sponsored testing program that certifies the competency of entry-level computer service technicians. The A+ test contains situational, traditional, and identification types of questions.

CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in PC support. It is the starting point for a career. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting.

  

Topics covered

• Identifying components of PC & motherboard details
• Binary representations, bits & bytes
• Buses and expansion slots architectures
• Installing & configuring disk drives, hard drives & optical drives
• Network connections & networking devices
• NTFS Files system
• Files, Folders, User and Security
• Network drive mapping
• Laptop & portable devices
• Communications & professionalism
• Creating a single /multiple partition on the hard drive
• Configuring the printers
• Printer diagnostics & repairs
• Basic Networking concepts
• Installing Windows Operating Systems
• Installing Windows on Virtual PC and Virtual Box
• Recover lost files and directory
• Troubleshoot Software and Hardware Problems using various testing tools and flowcharts.

 

Term 2 - Networking and Server Administration

 

You Will Learn How To

• Identify the purpose, features, and functions of various network components
• Identify the layers of the OSI model
• Define the purpose, function, and use of the protocols used in the TCP/IP
• Select the appropriate network utility given a troubleshooting scenario
• Identify basic characteristics of various WAN and internet access technologies
• Identify and describe the purpose and function of various protocols, security protocols, firewalls, authentication client workstations, proxy service, etc.
• Install, Configure and Maintain Network Operating Systems like Windows Server 2008 R2.
• Install, manage, troubleshoot, and support servers with Windows Server 2008 Operating System
• Manage and join users to the Windows Server Domain Maintain and Manage Windows Server
• Configure server and workstation settings with Group Policies
• Maintain server resources, monitor server performance, manage and configure remote access.
• Restore servers from backups
• Manage and Configure Remote Access
• Create and maintain Organizational Units (OUs), users    and groups

 

Course Benefits

The proliferation of powerful PCs and Servers, together with a vast installed base of networked computers, has produced immense pressure to link and maintain these resources.

Local area networks allow the sharing of programs, data and peripherals by providing common access to local and remote resources. This Term provides you with the fundamental knowledge of networking concepts and server administration and emphasizes the integration of available software and hardware.

This Term is designed to provide students with the fundamental knowledge used to design and implement a network. This Term also prepares students for the CompTIA Network+ Certification Exam.

What is Network+?

Earning the Network+ certification means that the candidate possesses the knowledge needed to configure and operate a variety of networking products. This exam covers a wide range of vendor neutral networking technologies that can also serve as a prerequisite for vendor-specific IT certifications.

The exam covers network technologies, installation and configuration, media and topologies, management, and security. Candidate job roles include network administrator, network technician, network installer, help desk technician and IT cable installer.

What is covered?

• Introduction to Networks
• The Open Systems Interconnection Specifications
• Networking Topologies, Connectors, and Wiring Standards
• Networking Devices
• Introduction to Internet Protocol (IP)
• IP Addressing
• Introduction to IP Routing
• Switching and Virtual LANs (VLANs)
• Wireless Technologies
• Authentication and Access Control
• Network Threats and Mitigation
• Physical and Hardware Security
• Wide Area Networks
• Software and Hardware Tools
• Installing, Configuring and Maintaining Windows Server Operating Systems like Windows 2003 R2 and Windows 2008 R2.
• Installing & Migrating to Windows Server 2008 R2
• Managing and Joining Users to the Windows Sever Domain
• Maintaining & Managing Windows Servers Remotely
• Maintaining Systems and Services Availability
• Managing and Configuring Remote Access
• Managing Messaging and Collaboration

 

Term 3 - Network and Server Security

 

You Will Learn How To

• Explain general security concepts
• Describe the security concepts in communications.
• Describe how to secure an infrastructure.
• Plan the security of an infrastructure.
• Recognise the role of cryptography.
• Describe and implement operational/organisational security.

 

Course Benefits

This term covers industry-wide information assurance (IA) topics, including: systems security, network infrastructure, access control, assessments and audits, cryptography, and organizational security. It’s ideal for anyone involved in designing, configuring, installing or maintaining a network. This term is designed to provide students with the fundamental knowledge used to design and implement network security. This term also prepares students for the CompTIA Security+ Certification Exam.

What is Security+?

CompTIA Security+ is an international, vendor-neutral certification that demonstrates competency in:

 

• Network security
• Compliance and operational security
• Threats and vulnerabilities
• Application, data and host security
• Access control and identity management
• Cryptography

 

CompTIA Security+ not only ensures that candidates will apply knowledge of security concepts, tools, and procedures to react to security incidents; it ensures that security personnel are anticipating security risks and guarding against them.

 

Candidate job roles include security architect, security engineer, security consultant/specialist, information assurance technician, security administrator, systems administrator, and network administrator.

 

What is covered?

• Security Fundamentals
• Threats and Prevention
• Mitigating Threats
• Securing the System
• Virus and Spyware Management
• Browser Security
• Authentication
• Hashing & Biometrics
• Authorization
• Domain Security Policy
• Other Policies and Auditing
• Cryptography
• Encryption
• Algorithms
• Asymmetric and Symmetric
• Digital Certificates and Trust Models
• Encryption and Decryption Keys
• Web and Email Services
• Web Security
• File and Print Security
• Ports and Protocols
• Protocol Attacks
• Network and Wireless Security
• Network Component Security
• Network Defense
• Security Issues
• Security Topologies
• VPNs and Virtualization
• Wireless Network Standards
• Wireless Security Network
• Router Configuration
• Remote Access Security
• Authentication Systems
• VPN Technology and Tunnelling Protocols
• System Auditing
• System Monitoring
• Logging and Monitoring
• Risk Assessment
• Intrusion Detection
• Computer Forensics
• Security Configuration
• Organizational Security
• Business Continuity
• Labs and Learning Supplements

 

 

Term 4 - Microsoft Applications, Websites and Professional Development

 

You Will Learn How To

• Develop Websites using Microsoft Expression 4
• Create and Manage Documents Using Microsoft Word 2010
• Create and Manage Spreadsheets using Microsoft Excel 2010
• Create and Manage Presentations using Microsoft PowerPoint 2010
• Create and Manage Databases using Microsoft Access 2010
• Implement solutions using SharePoint 2010 – an Introduction
• Use Professional Development and Soft Skills in the Workplace

 

Course Benefits

This term covers various Microsoft Office Applications to jumpstart your new career and allow you to become more efficient at completing your tasks on a daily basis. Microsoft Office training will help you gain the knowledge that you will need to effectively develop an almost customized software platform for your office environment.

In this fast paced world where technology and information have become the backbone of almost every industry, specialized skills that come from Microsoft Office training and other Microsoft products have become indispensable knowledge. Along with Microsoft Office, you will learn how to plan, design and evaluate basic websites using Microsoft Expression. This term also introduces you to the world of SharePoint and how to use it for collaboration.

This term covers in detail Professional Development and Soft Skills to get you job ready!

What is Microsoft Office?

Suite of products developed by Microsoft Corporation that includes Microsoft Word, Excel, Access, Publisher, PowerPoint, and Outlook. Each program serves a different purpose and is compatible with other programs included in the package. The suite of programs is compatible with both the Windows and Macintosh operating systems. Microsoft Office is the most common form of software used around the world.

 

What is covered?

• Designing Websites using Microsoft Expression 4
• Introduction to Microsoft Word
• Microsoft Word Advanced Skills
• Introduction to Microsoft Excel
• Microsoft Excel Advanced Skills
• Introduction to Microsoft Access
• Microsoft Access Advanced Skills
• Introduction to Microsoft PowerPoint
• Microsoft PowerPoint Advanced Skills
• Introduction to SharePoint as a User / Designer.
• Professional Development and Soft Skills